Logistics within China for shopping at 1688.com

Logistics within China for shopping at 1688.com

1688.com is different from Taobao. Now, when shopping on Taobao, most of the products are sent to non-remote areas in China with free shipping.

But now shopping on 1688.com, the vast majority of products have to pay the corresponding postage.

In the following content, I will introduce to you how to check China's shipping costs and track logistics within China.

1. Check the shipping cost and origin in China

After opening the details page of your favorite product,

Label 1: "Guangzhou City, Guangdong Province"（广东省 广州市） is the place of delivery of this product;

Label 2: "Express ¥7" （快递 ¥7）means that the shipping fee within China is 7 RMB.

It should be noted that "Express ¥7"（快递 ¥7） only defaults to 7 RMB for shipping to most places.

However, shipping costs will vary from place to place.

For example: I first click "Please select" (tab 3), and then select "Hunan Changsha"（湖南 长沙）, then the shipping fee is displayed as 11 RMB.

This means that the product is shipped from Guangzhou, Guangdong Province, and it takes 11 RMB for shipping to reach the delivery location in Changsha, Hunan.

Therefore, the actual shipping fee still needs to be confirmed by you to confirm the delivery location.

2. How to view order logistics information

Open the homepage of 1688.com, point the cursor to the button "My Ali" （我的阿里）indicated by the arrow, and then click "Bought goods"（已买到货品）.

Then, you will be taken to the following page.

Find the order for which you need to query the product, and click "View Logistics" （查看物流）pointed to by the blue arrow to enter the product logistics page.

Next, I will explain the important information of the following pages (tab 4 - tab 8)

Label 4:

Logistics number: You can check the logistics and transportation status of the product in the corresponding logistics company through the logistics number; on the homepage of the logistics company, you can check and see when the product was sent out, where to stop and other delivery status.

Label 5:

Logistics Company: Shown here is the logistics company responsible for shipping this product.

Label 6:

Waybill number: The waybill number contains the detailed information of your shipment, usually composed of numbers and letters, and is the unique identification code of your express package. The express tracking number is convenient for express companies, senders and recipients to track express information in real time.

Label 7:

Delivery time: This is the delivery time of the merchant after you purchase the product; and the logistics order number can only be queried after the seller has shipped it.

Label 8:

This is the specific logistics information of the product you ordered. You can see the location of the product you purchased at the moment, as well as the specific time of arrival at each place, so that you can grasp the logistics situation of the purchased product in real time.

3. Contact merchant customer service to negotiate

When you shop at 1688.com, if you have any questions, you can contact the customer service of the store to help you solve it.

Click on "Negotiate Consultation" （洽谈咨询）in the blue box in the picture below.

But you have to download special chat software in advance: Ali Wangwang.

Ali Wangwang is the official chat tool of Taobao and 1688.com, here is the download link:

https://alimarket.taobao.com/markets/qnww/portal-group/ww/download

However, if you are shopping on the 1688 mobile terminal, you do not need to download Aliwangwang, you can just consult directly.

Below I will introduce you to 3 ways to contact customer service to solve common problems in domestic logistics in China.

(1) Delivery time

Because most of the merchants on 1688 are manufacturers or suppliers of various goods, when you place an order for two or three items, he will almost always deliver on time.

But when you place an order for dozens of items or more at once, the delivery time may not be as punctual as the "schedule delivery within 3 days" written on the product page.

So when your order has not been shipped for a few days, I suggest you contact the customer service of the merchant directly, ask him the reason why the order has not been shipped, and ask him to arrange the shipment as soon as possible.

Or before placing an order for your product, you can contact customer service to ask him whether the quantity of the product you need is sufficient; and ask him to ship it as soon as possible after placing the order.

(2) Designated logistics company

Because the product details page does not show which courier company is used for transportation of the purchased product, you can also contact the customer service of the store before placing the order to ask which logistics company is used for this purchase;

Of course, you can also contact the customer service of the store to designate a logistics company, but because some merchants have long-term cooperative logistics companies, they may not agree or require you to increase the shipping cost.

(3) Adjust the freight

In fact, the shipping fee (label 2) written on the product detail page is not non-negotiable.

When you buy multiple items in one store or multiple orders for different items, you can also contact customer service and ask him to help you reduce or even free shipping.

4. Finally

This article ends here, but it feels like there are still many topics that have not been explained clearly.

If you have any questions about this article or anything else you need to know about 1688.com, please leave a message in the comment area below.